Technology services
for associations
From strategic planning through to hands-on delivery, we provide end-to-end technology services designed specifically for associations. Every engagement is shaped by decades of sector experience.
AI Solutions
Practical AI that works today — not vapourware.
From knowledge graphs to intelligent customer service, we build AI systems grounded in your real business data. Our approach focuses on practical, achievable outcomes — automating repetitive tasks, surfacing insights from your existing data, and giving your team AI-powered tools that genuinely save time.
- Knowledge graphs built from your own content and data
- Intelligent member service and chatbot solutions
- AI-assisted content creation and curation
- Document processing and data extraction
- Custom GPT and LLM integrations tailored to your workflows
Strategic Roadmap
A clear plan for your technology future.
We develop strategic IT frameworks tailored to your organisation's objectives, ensuring a clear direction for technological advancement and member engagement. No jargon, no unnecessary complexity — just a practical roadmap your board can understand and your team can execute.
- Technology audit and gap analysis
- Multi-year roadmap with phased delivery
- Vendor evaluation and platform selection
- Budget planning and ROI modelling
- Board-ready documentation and presentations
Website Development
Websites that work as hard as your team does.
Build and optimise your online presence with a website that provides intuitive navigation, personalised content, and seamless member engagement. We specialise in association websites that integrate deeply with your AMS, creating a unified experience for members.
- Custom design and development
- AMS integration (iMIS, Membersoft, and others)
- Member portals and self-service
- Event registration and CPD tracking
- Responsive, accessible, and fast
Process Automation
Eliminate the busywork. Focus on value.
Coordinate every process and application within your organisation using AI-driven process management and automation solutions. We identify the repetitive, manual tasks that drain your team's time and replace them with streamlined, automated workflows.
- Workflow design and automation
- Membership renewal and onboarding automation
- Event and CPD lifecycle management
- Automated reporting and notifications
- Integration between disconnected systems
Software Development
Custom solutions for unique association needs.
Off-the-shelf software rarely fits an association perfectly. We build custom solutions that cater to the unique needs of your organisation — whether that's a bespoke integration, a member-facing tool, or an internal application that fills a gap no vendor product can.
- Custom web applications and portals
- API development and system integration
- Legacy system modernisation
- Data migration and transformation
- Ongoing support and enhancement
Content Management
One message, every channel, always consistent.
Maintain a consistent and engaging narrative across all channels, ensuring your members receive a unified message whether online or offline. We help you centralise content management so your team can create once and publish everywhere.
- Enterprise CMS implementation and migration
- Multi-channel content strategy
- Email marketing integration
- Digital asset management
- Content workflow and governance
AI-Powered Customer Request Management
3dn.Respond transforms how your organisation handles customer inquiries. By combining intelligent request processing with your existing knowledge base, it empowers your team to deliver faster, more accurate, and more personalised responses — across every channel.
Operational Efficiency
- Reduced processing time for incoming requests
- Consistent response quality regardless of staff experience
- Scales with volume without proportional staff increases
Enhanced Customer Experience
- Faster response times across all channels
- Accurate, up-to-date information in every reply
- Personalised responses using CRM context
Knowledge Utilisation
- Surfaces organisational knowledge automatically
- Reduces information silos between departments
- Learns from documents, web content, and policies
Cost Reduction
- Decreased cost per support interaction
- Improved first-contact resolution rates
- Less time spent training new staff on policies
Data-Driven Insights
- Identifies request patterns and trends
- Performance metrics for response quality
- Visibility into what customers actually need
Flexible Integration
- Works with your existing ticketing and CRM systems
- API-first architecture — vendor agnostic
- Supports Salesforce, iMIS, Dynamics, Pipedrive
How 3dn.Respond works
Intelligent Request Processing
Incoming inquiries are automatically analysed, categorised, and prioritised. The system detects intent, identifies duplicates, and routes requests to the right team — before a human even looks at them.
- AI-driven categorisation matching your departments
- Intent recognition with confidence scoring
- Priority assignment based on urgency and context
- Duplicate detection to prevent wasted effort
AI-Powered Response Generation
Draft responses are generated using your organisation's knowledge, customer context from your CRM, and intent-specific templates. Staff review and send — combining AI speed with human judgement.
- Context-aware drafting using your knowledge base
- Multi-LLM support — not locked to a single provider
- Draft-review-send workflow with full staff control
- Personalised replies using CRM customer data
Knowledge Management
Your website content, PDFs, policies, and internal documents are automatically processed into a semantic knowledge base. The AI searches by meaning — not just keywords — finding the right answer every time.
- Vector database with semantic search
- Automated web crawling of your existing site
- PDF and document processing pipeline
- Chunked and embedded for accurate retrieval
Integrations
3dn.Respond connects to the systems you already use. Tickets flow in from your helpdesk. Customer context comes from your CRM. Responses go out through your existing channels.
- Ticketing: Freshdesk, Zendesk, Jira Service Management
- CRM: Salesforce, iMIS, Dynamics, Pipedrive
- Messaging: Email, web chat, Microsoft Teams
- Workflow automation via webhooks and API
How we deliver value
Every engagement is grounded in four core pillars that shape how we think about technology for associations.
Member Experience
We equip you with the processes, techniques, training and tools that ensure you deliver on your responsibility to your membership. We transform the information at your fingertips into valuable insights that drive member engagement and growth.
Everything we build starts with the member. How do they find information? How do they renew? How do they engage with events, CPD, and community? We design systems that make every touchpoint intuitive, personalised, and valuable — reducing friction for members and administrative burden for staff.
Analytics & Insights
Combine all insights across multiple systems into a single platform. Full transparency over every member interaction so you can understand their needs and provide a rich, personalised experience.
Most associations have valuable data scattered across multiple systems — AMS, website, email, events. We bring it all together into a unified view, giving you the ability to measure, manage, and automate engagement at scale. State-of-the-art measurement and reporting that your board will actually understand.
Integration
A single source of truth for every piece of critical member information, with API-compliant extensions that guarantee future upgrades.
Every transaction is tailored to be as efficient as possible. We eliminate tedious administration so your staff can focus on delivering real value. Our integrations are 100% application-native and API-compliant — meaning they survive vendor upgrades without breaking. No fragile hacks, no technical debt.
Content Solutions
Every piece of content you create for your members — website, email, publications, mobile app — is managed in a centralised repository.
Experts create and manage content supported by state-of-the-art workflows, ensuring every piece displays where it should and looks great. We help you build a content engine that scales with your organisation, reducing duplication and ensuring consistency across every channel your members interact with.
Ready to get started?
Whether you need a strategic roadmap, a new website, or help with AI — we'd love to hear about your challenges.